Shipping policy

Shipping policy

URBANVELL (https://urbanvell.com) sells apparel and a small set of lifestyle add-ons to the United States. Checkout is in US dollars (USD). Every published product is printed in the US via Printify. Shipping is calculated at checkout. Delivery is US delivery.

The storefront is operated by a Romania-registered merchant (public shop city: Târgu Lăpuș, Maramureș, Romania). That is the merchant of record, not the print floor and not the sales target.

This page explains how an order is made, how it leaves the US print partner, and what you may owe in US sales tax. It is not a guarantee of a specific delivery date. We have not published a production window or a transit estimate, and this page will not invent one.

How we fulfill orders (print-on-demand)

Every published product is fulfilled through Printify. We do not cut, print, or warehouse finished garments ourselves. Printify providers used for this shop are in the United States.

That means:

  • Nothing in your cart is sitting on a URBANVELL shelf, waiting to be picked.
  • After you place an order, a US Printify print provider produces the item, then hands it to a carrier for US delivery.
  • Artwork is a standard catalog design. The store does not offer monograms or custom text. Production is still made-to-order: your size and colorway are printed after checkout.

Production time

We have not published a production window. Product pages say only that items are printed in the US after you order, that shipping is calculated at checkout, and that delivery is US delivery — no day-counts.

Shipping destinations and cost

  • Sales target: United States.
  • Currency: USD at checkout.
  • Cost: Shipping is calculated at checkout from the US destination you enter. There is no published free-shipping threshold and no published flat rate.
  • Shop Pay installments are off; we do not advertise installments.

If checkout refuses a destination, we do not ship there.

Transit time (after the label is created)

We do not publish transit times and we will not invent them. Total time on your door = production + transit. Both remain unpublished.

Several items, several packages

Print-on-demand orders often split. If you buy more than one product, Printify may send them from different US print providers. You may receive:

  • more than one tracking number;
  • packages on different days;
  • packages that originate in different US facilities.

We do not control which provider Printify assigns. A split shipment is normal, not a missing order. If only part of an order arrives, wait for the second tracking event before opening a “lost package” request. If a line never gets a label, write to us with the order number from your confirmation email.

Sales tax

US sales tax may be collected at checkout where Shopify is configured to do so. We do not publish a duties calculator.

Tracking, delays, and failed delivery

  • You should receive an order confirmation from Shopify after payment.
  • A second message with tracking should follow when the US print provider creates a label.
  • “In transit” times are carrier estimates. This shop has no published transit SLA.
  • If a carrier marks a package delivered and you do not have it, check with neighbors and the local depot first, then contact us and we will open a claim with Printify.
  • If an address is incomplete and the parcel comes back, reshipping is a new label. We may ask you to cover that postage.
  • We do not offer in-store pickup. There is no public retail counter.

Contact

Use the contact form at https://urbanvell.com/pages/contact, and the email you receive on your order confirmation.